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Documentation Index

Fetch the complete documentation index at: https://docs.gloriagent.ai/llms.txt

Use this file to discover all available pages before exploring further.

This page covers common issues when using GoHighLevel integrations with GlorIA.

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Appointment Scheduling Issues

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Missing API Key Error

Problem: Getting error “missing api_key location_id or calendar_id for GoHighLevel” Solution:
  1. Go to assistant settings
  2. Navigate to Appointment Scheduling section
  3. Click Disconnect to remove current GoHighLevel connection
  4. Click Connect again to re-authorize
  5. Select an calendar from the dropdown
  6. Click Save to apply the configuration
  7. Verify the connection shows as active after reconnecting

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Connection Problems

OAuth Authorization Fails:
  • Try incognito mode to resolve authentication conflicts
  • Verify account selection - ensure you selected the correct GoHighLevel account
  • Check permissions - confirm you have admin access to the GoHighLevel account

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Calendar Not Appearing

Calendars don’t show in assistant settings:
  • Refresh connection by disconnecting and reconnecting
  • Verify calendar setup in your GoHighLevel account
  • Check account permissions for calendar access

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Booking Failures

Appointments not being scheduled:
  • Email Required: Ensure the assistant has an email defined in assistant settings and the lead has an email in inbound variables or from conversation. See Email Requirement for Appointments for detailed setup.
  • Test calendar availability - verify the calendar has open slots
  • Check time zones - ensure correct time zone configuration in both systems
  • Review assistant logs - check call transcripts for booking attempts
  • Verify calendar settings in GoHighLevel for booking restrictions

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Data Mapping Problems

Lead data not syncing correctly:
  • Verify field mapping in automation platform
  • Check required fields in GoHighLevel
  • Test with sample data before live campaigns

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Getting Help

If these solutions don’t resolve your issue:
  1. Check call transcripts to see exactly what the AI attempted
  2. Test the integration with a simple appointment booking
  3. Contact support with specific error messages and screenshots
Common Support Information Needed:
  • Screenshot of the error message
  • Calendar configuration details
  • Assistant settings configuration